Contact & support

Questions, bugs, and feedback are all welcome.

Focal is independently built and quietly maintained, so you're reaching a real person — not a ticket queue. The best way to get help is email:

Email support  bighomieced@proton.me

Before you write

Many questions are answered on the FAQ — things like where your data lives, what files you can import, offline use, and how to clear your data. It's worth a quick look.

Reporting a bug

To help us fix it fast, include:

• What you were doing when it happened (e.g. "importing a PDF", "reading a Gutenberg book").
• What you expected vs. what actually happened.
• Your phone model and Android version (Settings → Contact support in the app fills this in automatically when you tap "Email support").
• If it's about a specific file or web article, the file type or the link.

Response time

This is a small, independent project, so replies may take a little time — but every message is read, and feedback genuinely shapes the app.